Hi Stacey,Thank you for taking the time to leave us your feedback. I'm very sorry to hear that your recent experience didn't meet the standards you've come to expect from us. We truly value our loyal customers, and it's disappointing to know we let you down. I just want to assure you that we are still using the same ingredients we have used since we first opened. However, Ill be looking into the issues you mentioned, especially regarding the guacamole and overall quality, to ensure everything is at its best.Please feel free to reach out to us directly wed love the chance to make this right for you. Thank you again for your honest review.

Thanks for getting in touch, and we're really sorry for the frustrating experience you had with your order. We completely understand how disappointing it must have been to wait so long with no clear updates, and then receive food that wasnt hot.To clarify, the driver mistakenly delivered your order to 1 OXX XXX Grove instead of 1 OXX XXX Court both are nearby and have very similar names, which unfortunately led to the mix-up. That said, we know this caused you a lot of inconvenience and were genuinely sorry for that.Please also note that the food was made fresh again just before being re-delivered to you, though we're sorry if it didnt arrive in the condition wed expect. Regarding compensation, weve checked with Scoffable and no refund or credit request was passed to us, otherwise we absolutely would have reviewed it properly on our end.We appreciate your patience and the kind words about the staff member you spoke to. Please feel free to DM us your order details wed like to follow up and make this right.Thanks again for letting us know, Team Plan Burrito