The order process was straightforward and easy. The only issue I had with my last order was the length of time I had to wait for a driver to collect my order. The order was ready to be collected but then it kept changing to a driver is on way, even though it had told me the driver was in the restaurant waiting to collect my order but then, I was told a driver was on their way over four times. Now I understand stand it was only due to it being busy. But overall I was happy with the experience and would recommend the app